FAQ

We specialize in premium bathroom fixtures and accessories including alcove, freestanding, corner, and drop-in bathtubs; bathroom faucets and sinks; shower systems; residential and commercial toilets; and various bathroom accessories like grab bars and robe hooks. Our collection combines elegance with functionality to transform your bathroom into a personal sanctuary.

Yes, we offer a range of commercial-grade products including commercial toilets, urinals, and flush valves designed to withstand high-traffic environments while maintaining aesthetic appeal.

While we don’t sell pre-packaged sets, our extensive collection is designed with coordination in mind. Many of our faucets, accessories, and fixtures feature complementary designs and finishes, allowing you to create a cohesive look throughout your bathroom space.

We proudly offer international shipping to most countries worldwide, excluding Asia and select remote areas. We serve homeowners, contractors, and DIY enthusiasts across the globe with reliable delivery services.

We offer two convenient shipping methods:

• Standard Shipping (12.95 USD): Shipped via DHL or FedEx with delivery typically within 10-15 business days after processing (which takes 1-2 days). Includes tracking.
• Free Shipping: Available for orders over $50, shipped via EMS. Delivery typically within 15-25 business days after processing.

Order processing typically takes 1-2 business days before your items are shipped. Delivery time estimates begin after this processing period.

Yes, once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey every step of the way.

While we work diligently with our carriers to ensure timely delivery, occasional delays may occur due to factors like customs clearance. All delivery times are estimates, but if your order is significantly delayed, please contact our support team at [email protected] for assistance.

We accept returns within 15 days of receipt of your items. Products must be in original, unused condition with all packaging and documentation. Please contact our customer service team to initiate a return process.

We carefully package all items to prevent damage during transit. However, if your product arrives damaged, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will work quickly to resolve the issue.

For returns due to manufacturer defects or shipping damage, we will cover return shipping costs. For returns for other reasons, the customer is responsible for return shipping fees.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store sensitive payment details on our servers.

The price shown on our website is the product price. Depending on your location, additional customs fees, taxes, or import duties may be applied by your local authorities, which are beyond our control.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and expedite future purchases.

You can check your order status using the tracking information provided in your shipping confirmation email. For additional assistance, contact our support team at [email protected].

Order modifications or cancellations may be possible if requested shortly after placement and before processing begins. Please contact us immediately at [email protected] with your order number, and we will do our best to accommodate your request.