At Bathroom Haven Shop, we stand behind the quality of our premium bathroom products. We want you to be completely satisfied with your purchase of our luxury bathtubs, elegant faucets, precision-engineered toilets, and refined accessories. If you are not satisfied, our straightforward returns and exchanges process is designed to make things right.

Returns & Exchanges Eligibility

  • Items must be returned within 15 days of receipt.
  • Products must be in original, unused, and resalable condition, with all original packaging and tags intact.
  • A valid proof of purchase (order number) is required.
Please Note: Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following products once they have been installed, used, or removed from their original packaging:
  • Commercial Toilets & Urinals
  • Residential Toilets
  • Flush Valves
  • Grab Bars & Robe Hooks (once installed)
  • Any product where the sanitary seal has been broken

Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.

Step 2: Wait for Authorization

Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send the item. Please do not ship any items back without an RMA number.

Step 3: Package and Ship

Securely package the item in its original packaging, including all accessories and documentation. Include a copy of your order confirmation or a note with your RMA number. Ship the package to the address we provide. We recommend using a trackable shipping service.

Step 4: Inspection and Processing

Once we receive and inspect the returned item (typically within 5 business days of receipt), we will process your request.

  • For Returns: Your refund will be initiated.
  • For Exchanges: The replacement item will be processed for shipment.

Return Shipping Costs

Reason for Return Shipping Cost Responsibility
Defective, Damaged, or Incorrect Item Received We will provide a prepaid return shipping label.
Change of Mind / Not as Expected The customer is responsible for the return shipping costs.

Refund Timelines and Methods

Refunds will be issued to the original payment method used for the purchase.

Payment Method Processing Time After We Receive Item
Credit/Debit Card (Visa, MasterCard, JCB) 5-10 business days (depending on your bank’s processing time)
PayPal 3-5 business days

Please note that shipping fees (both original and return, for change-of-mind returns) are non-refundable.

Request Template

To expedite your request, you may use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bathroom Haven Shop Team, I would like to request a [return/exchange] for an item from my order, #[Your Order Number], placed on [Order Date]. Product Name: [Product Name] SKU (if available): [SKU] Reason for Request: [e.g., Defective, Damaged, Incorrect Item, Change of Mind] I confirm that the product is in its original, unused condition with all packaging intact. Please provide further instructions and an RMA number. Thank you, [Your Full Name] [Your Phone Number]

Need More Help?

Our dedicated customer service team is here to assist you with any questions regarding returns, exchanges, or your order.

Email: [email protected]
Address: Bathroom Haven Shop, 39 Newhall Street, Lynn, US 01902