At Bathroom Haven Shop, we are dedicated to providing a seamless and satisfying experience from the moment you place your order until it arrives in your home. We understand that renovating your bathroom is a significant investment, and our policies are designed to offer you peace of mind and confidence in your purchase of our luxury bathroom products.
Shipping Information
We are proud to ship our products globally, excluding Asia and a few select remote regions. Our goal is to get your carefully chosen items to you as efficiently as possible.
- Order Processing Time: All orders are meticulously prepared and quality-checked before leaving our warehouse. This process typically takes 1-2 business days.
- Shipping Methods & Timelines:
- Standard Shipping: We ship via trusted carriers like DHL or FedEx. Your order will arrive within 10-15 business days after it has been shipped. A flat shipping fee of $12.95 applies.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery with this method typically occurs within 15-25 business days after shipment.
You will receive a tracking number via email once your order is on its way, allowing you to monitor its journey to your doorstep.
Our Returns & Exchange Commitment
We stand behind the exceptional quality and craftsmanship of our premium bathroom collections. If you are not entirely satisfied with your purchase, we offer a straightforward and transparent returns and exchange process within 15 days of receipt.
Important Eligibility Criteria
To be eligible for a return or exchange:
- The item must be returned within 15 days of you receiving the order.
- The product must be in its original, unused, and resalable condition, with all original packaging, tags, and documentation included.
- A valid proof of purchase (your order number) is required.
Non-Returnable Products: Due to strict hygiene and safety standards, we cannot accept returns or exchanges on the following products once they have been installed, used, or removed from their original packaging:
- Commercial Toilets & Urinals
- Residential Toilets
- Flush Valves
- Grab Bars & Robe Hooks (once installed)
- Any product where the factory sanitary seal has been broken.
Step-by-Step Return/Exchange Process
- Initiate Your Request: Within 15 days of delivery, please contact our customer service team at [email protected] with your order number and product details.
- Wait for Authorization: Our team will review your request. If approved, we will email you a Return Merchandise Authorization (RMA) number and specific return instructions. Please do not ship items back without an RMA.
- Package and Ship: Securely repackage the item in its original box with all accessories. Include a copy of your order confirmation. Ship it to the address we provide using a trackable service.
- Inspection and Processing: Once received, our quality team will inspect the item (within 5 business days). Upon approval, your refund will be processed, or your exchange item will be shipped out.
Return Shipping Costs
- Our Responsibility: If the return is due to our error (e.g., you received a defective, damaged, or incorrect item), we will provide a prepaid return shipping label.
- Customer Responsibility: If the return is for a change of mind or the product not meeting personal expectations, the customer is responsible for the return shipping costs.
Refund Timelines and Methods
Once your return is received and approved, your refund will be processed immediately. The funds will be issued to the original payment method used during purchase. Please note that original and return shipping fees (for change-of-mind returns) are non-refundable.
- Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days (depending on your bank’s processing time).
- PayPal: 3-5 business days.
Need More Help?
Our dedicated customer service team is here to assist you with any questions regarding your order, shipping, or returns.
Email: [email protected]
Address: Bathroom Haven Shop, 39 Newhall Street, Lynn, US 01902